Guarantee, Replacements & Returns Policy

Last updated 2026-09-13

30-day replacement guarantee

If your print arrives damaged, defective, misprinted, or not what you ordered, we replace it free of charge — new print, free shipping, no need to send anything back. This covers, for example: bent corners or creases, a cracked or scratched frame, scuffed or scratched print surface, colour banding or print defects, the wrong map, the wrong size or finish, and items lost in transit.

How to claim: within 30 days of delivery, use the claim form with your order number and one or two photos of the problem (and of the packaging if it was damaged in transit). Claims are filed with our printer automatically; you receive a confirmation immediately and a new tracking number when the replacement ships, usually within 2–4 business days. If a replacement is not possible we refund the item in full to the original payment method.

Returns for change of mind

Every print is made to order for you and cannot be resold, so we do not accept returns or exchanges for change of mind, wrong size chosen, or colour preference. Please use the size guide and the “See it on your wall” tool on each product page before ordering. If you have made a mistake and the order has not gone to print yet (usually within an hour of ordering), email us at once and we will do our best to change or cancel it.

Refunds

Approved refunds are issued to the original payment method through Stripe within 5–10 business days depending on your bank. Shipping charges are refunded when the item was damaged, defective or wrong.

Lost or delayed parcels

If tracking shows no movement for 10 business days (US) or 20 business days (international), tell us and we will reship or refund. If a parcel is returned to the printer because the address was incomplete or incorrect, we will reship once for the cost of shipping; if the address was our error, we reship free.

Colour

Screens vary; paper doesn’t glow. Prints are proofed against calibrated equipment and small differences from what you see on screen are normal and are not a defect.

Contact and claims address

Antique Map Prints · [STREET ADDRESS], [CITY], [STATE] [ZIP], United States · info@antiquemapprints.com. This policy applies to all orders worldwide and does not limit statutory rights you have in your country.

Informational purposes only, no warranties, not professional advice.