Where is my order?

It is in the subject line and the first line of your order confirmation email, and on the thank-you page you saw straight after paying. It looks like AMP-XXXXXX. Search your inbox for "Antique Map Prints" — check the spam folder too, since a first email from a new sender often lands there.

No. Every print is made after you order it, not taken off a shelf, which is why there is no warehouse full of unsold stock and why the archive scans can be printed at any size. Production takes 2–4 business days before the parcel is handed to the carrier.

Ours reads ANTIQUEMAPPRINTS.COM — the domain, not a legal name and not the printer's. If that is the line you are looking at, it is us, and your order number is in the confirmation email. If it is something else and you still think it is us, email info@antiquemapprints.com before you dispute it with your bank: we can find it in minutes and refund it on the spot if it is wrong, whereas a dispute takes both of us weeks.

Carriers usually take a few hours, sometimes a full business day, to register a parcel after the label is created. If the link is still blank 48 hours after the shipped email, tell us and we will chase it.

Check with anyone else at the address and look in the usual safe places first — framed prints are flat and often get left behind a gate or a planter. If it is genuinely missing, use the claim form within 30 days and we will print a replacement. You do not need to return anything.

Use the claim form with one photo. Tell us within 30 days of delivery and a replacement is printed free in 2–4 business days, with nothing to send back — a reprint costs us less than a return shipment, which is why the policy can be this simple.

Only before it goes to print, which is usually about an hour after you order. Email info@antiquemapprints.com with your order number immediately and we will catch it if we can. Once the file is at the print facility it cannot be recalled.